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Cancellation policy

Returns are only accepted if the products to be returned are sealed, have not been put into operation and are in the condition they were received. They must be accompanied by the retail sales receipt or invoice within 14 working days from the date indicated on each document. In case of receipt by the buyer of a defective product the following conditions apply:


• The product must be returned by the customer to the store within 14 days from the date of purchase, with its complete accompanying packaging and purchase document.


• The inability of the product to function must be due to a defect of the manufacturer and not to a damage caused by misuse of the product


• In case there is not enough stock to replace the product, it can replace the product with another of the same or higher technical specifications or listed price or return the money at the original purchase price to the customer.